Submit a support request
Email our support team directly at support@baytekdev.com. We respond within one business day, Monday through Friday, 9 AM to 5 PM Pacific Time.
No mail client? Copy the address above and email us from any inbox.
What do you need help with?
Pick a category to open a pre-addressed email for that type of request.
Help installing the extension from the Azure DevOps Marketplace, finding it inside your organization, or resolving permission errors during install.
Workflow/state mapping, team and project setup, or first-run configuration questions.
Incorrect metrics, missing data, chart loading issues, or unexpected calculations.
Questions about trial expiry, your license key, Azure DevOps Marketplace billing, or subscription management.
Something is broken or behaving unexpectedly. Please include steps to reproduce.
Feature questions, feedback, or anything else not covered above.
What to include in your request
- Your Azure DevOps organization URL (e.g. dev.azure.com/yourorg).
- A clear description of the issue or question.
- Steps to reproduce the problem, if applicable.
- Any error messages or screenshots that may help diagnose the issue.
- The severity: Critical, High, Normal, or Low (see the SLA for definitions).