Support, rollout, and license help
Use this page when your team needs help with the 30-day trial, license activation, billing changes, or rollout planning across an Azure DevOps organisation.
Start the trial
Install from the Azure Marketplace to begin the 30-day free trial automatically.
Open Marketplace →Billing and pricing
Review Founding Partner, Annual, and Monthly options for your whole organisation.
View pricing →Support requests
Submit a support request and our team will respond within one business day, Monday to Friday 9 AM–5 PM Pacific Time.
Submit a request →Common rollout questions
How do I enter my license key?
Open Agile Analytics inside Azure DevOps, go to Settings, open License, paste the key from your email, and activate.
My trial expired. How do I reactivate?
Purchase a subscription, then enter the license key on the lock screen or in Settings. Your data stays intact and access returns immediately.
How does pricing work now?
Agile Analytics now uses org-level pricing. Every paid subscription includes unlimited users, teams, and projects for one Azure DevOps organisation.
Can we switch between Monthly and Annual?
Yes. Contact support and Baytek can switch your billing cadence. Founding Partner pricing stays locked for the life of that subscription.
What should buyers review before rollout?
Use pricing, install, security, and support together so procurement, admins, and delivery leads all understand the trial, activation, and rollout steps.