Backlog Guard — Support

Backlog Guard is a free Azure DevOps extension that runs entirely in your browser. There is no Baytek backend, no license key, and no account, so most support questions are about configuration and Azure DevOps permissions.

Email

support@baytekdev.com
Best for license-style or privacy questions, or anything you do not want public.

GitHub Issues

https://github.com/baytek/backlog-guard/issues
Best for bug reports, rule false-positives, and feature requests.

What to include in a ticket

  • Extension version
    Open Backlog Guard inside Azure DevOps and check Settings → About — or find the installed version under Organization settings → Extensions.
  • Azure DevOps organization URL
    For example, https://dev.azure.com/your-org.
  • What you were doing
    Which tab (Top Fixes / All Findings / Sprint / Portfolio / Settings), and what action triggered the problem.
  • What you expected vs. what happened
    One sentence each. If a finding looks wrong, paste the work item ID so we can reason about the rule.
  • Browser + console errors
    Browser name and version, plus any red errors from the browser DevTools console while reproducing.

Quick triage

SymptomLikely cause
Hub loads but no findings appearNo work items match the current scope, or the rule set is filtered down to zero rules. Check Settings → Rules.
AI suggestion failsMost often a bad or revoked API key, or hitting the provider’s rate limit. Re-paste the key in Settings; check the provider dashboard for usage caps.
"Create remediation task" button is greyed outThe signed-in user does not have permission to create work items in that project. Ask a project administrator to grant it.
Widget shows "—" on the dashboardA first scan has not run for this team yet. Open the Backlog Guard hub once to seed the cached scan.

FAQ

Is Backlog Guard free?

Yes. Backlog Guard is free, with no license key, no seat count, and no Baytek backend. There is nothing to activate.

Why does the AI button not appear?

The AI button is hidden until an organization administrator saves an API key under Backlog Guard → Settings. Backlog Guard never calls an AI provider unless a key is present.

Where is my configuration stored?

Rule selection, thresholds, field mappings, and any saved AI key are stored in Microsoft’s Azure DevOps Extension Data Service, scoped to your organization. Baytek does not host that storage.

How do I uninstall?

In Azure DevOps go to Organization settings → Extensions → Installed, find Backlog Guard, and click Remove. Microsoft removes the per-org configuration data per the Extension Data Service policy.

Does Backlog Guard send anything to Baytek?

No. There is no telemetry, no heartbeat, no error reporting, and no Baytek-side account. Work item content stays in your browser.

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