Status Portal — Support

Status Portal lets your team publish a branded public status page and email notifications from inside Azure DevOps. Most support questions are about custom domains, subscriber email deliverability, or access control.

Email

support@baytekdev.com
Best for incident, subscriber, or domain-configuration questions.

Live status

https://status.baytekdev.com/
Check Status Portal's own service health before opening a ticket about availability.

What to include in a ticket

  • Extension version
    Open Status Portal inside Azure DevOps and check Settings → About — or find the installed version under Organization settings → Extensions.
  • Azure DevOps organization URL
    For example, https://dev.azure.com/your-org.
  • Public status page URL
    If you have configured a custom domain, the URL of that public page so we can confirm what your subscribers and visitors see.
  • What you were doing
    Which tab (Dashboard / Incidents / Maintenance / Subscribers / Settings), and what action triggered the problem.
  • What you expected vs. what happened
    One sentence each. For email-delivery issues, paste the recipient address (or a redacted version) so we can find the delivery log.
  • Browser + console errors
    Browser name and version, plus any red errors from the browser DevTools console while reproducing.

Quick triage

SymptomLikely cause
Custom domain not loading the public status pageCNAME record not yet propagated, or pointing to the wrong target. Re-check Settings → Domain — we display the exact CNAME target.
Subscriber confirmation email never arrivesRecipient mail filter rejected the sender. Check Settings → Notification → Recent deliveries for the bounce reason, and re-invite from there.
Cannot change incident statusSigned-in Azure DevOps user does not have the Admin role in Status Portal’s own access control. An existing Admin must promote them under Settings → Access.
Public status page shows stale stateThe page caches aggressively (5 min). Forcing a hard refresh confirms; if state is still stale after 5 minutes, contact support.

FAQ

Is Status Portal free?

Yes, during the current launch phase. Baytek may introduce paid tiers later. The Terms of Service describe what happens to your current install when pricing changes.

How do I connect a custom domain to my public status page?

In Status Portal → Settings → Domain, paste the domain you control, then add the CNAME record we display in your DNS provider. Once the record propagates, the public status page is reachable on that domain.

Subscribers say they are not receiving emails.

Most common causes: the subscriber never confirmed the opt-in (check Subscribers → Pending), the address is bouncing (Settings → Notification → Recent deliveries), or your sender domain has a strict SPF/DKIM policy. We log every delivery attempt for the last 30 days.

Who can change incident status?

Only users granted the Admin role in Status Portal → Settings → Access. By default the first installer is granted Admin; that user can promote other Azure DevOps users from there.

Where is incident data stored?

In a Baytek-hosted backend on Google Firebase / Cloud Firestore, as described in the Privacy Policy. The Azure DevOps extension UI talks to that backend over HTTPS.

How do I uninstall?

In Azure DevOps go to Organization settings → Extensions → Installed, find Status Portal, and click Remove. Per the Privacy Policy, organization data is retained for 30 days post-uninstall for recovery, then deleted.

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